FAQ (Frequently Asked Questions)
How do I know what Size to order?
Measure around your hand horizontally.
Each listing has a sizing chart in it with measurements.
Where do you ship from
We ship from California.
How long will my order take to arrive?
All hats, hair accessories and jewelry orders ship out in 1-2 business days unless customized.
Arm Warmers, gloves and other customized items take about 7 business days to create. Sometimes longer during busy times. We will notify you of any problems. If you need a faster service method, please choose the options at check out. Free shipping is via First Class Mail which takes 3-7 Business days for delivery.
Do you ship International orders?
Yes, we ship to most locations. Some may require Insurance. We ship USPS First class. Priority Mail services are available.
Do you take Custom orders?
YES! We love to customize items to fit your exact needs. Whether you need a special hat, gloves or gifts for your Bridal Party, we are here to help. We have 100’s of fabrics not shown as well as jewelry findings, laces, ribbons and more to create something perfect for your Event.
How do I reach Customer Service with Questions?
Email to [email protected]
Do you do Wholesale orders?
We do not do Wholesale at this time at the normal 50% off retail in order to offer our customers the best value. We offer 15-30% off for bulk orders in January-May and August-September. Please email [email protected] for more information.
How do I get Free Shipping?
All orders of $20 or more for the USA and Canada will have free shipping included with First Class Mail. Other options available.
Do you take Credit and Debit Card payments?
Yes, we have a secure payment service on site as well as accepting Paypal payments.
Where do you get your fabrics and other materials?
We purchase around the World to find our customers the best quality lace and unusual fun print fabrics, charms and trims. If a fabric is a Fan Art Parody design, the Artist who owns the copyright on the design is credited in the listing by Studio name. If you have any questions about the IP of any of our products, please contact [email protected] Steampunk Wolf does not own the rights to these designs, just the right to use them for our products from each Artist as credited.
Do you gift wrap?
Yes, we are happy to gift wrap everything but bulky items and can include a card in gift orders.There is no charge for this service.